{"id":45282,"date":"2023-02-17T10:33:23","date_gmt":"2023-02-17T02:33:23","guid":{"rendered":"https:\/\/www.wingwill.com.tw\/?p=45282"},"modified":"2023-03-01T13:53:05","modified_gmt":"2023-03-01T05:53:05","slug":"zendesk-bydfi-case-2306","status":"publish","type":"post","link":"https:\/\/www.wingwill.com.tw\/en\/news\/zendesk-bydfi-case-2306\/","title":{"rendered":"\u91d1\u878d\u670d\u52d9\u4ea4\u6613\u5e73\u53f0BYDFi \u653e\u773c\u6d77\u5916 Zendesk\u5ba2\u670d\u7cfb\u7d71\u52a9\u653b\u6709\u6210"},"content":{"rendered":"<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.ithome.com.tw\/pr\/155383\"><img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"420\" src=\"https:\/\/www.wingwill.com.tw\/wp-content\/uploads\/2023\/02\/zendesk-BYDFi-case-2306-02-1.jpg\" alt=\"\u7fbd\u6607\u570b\u969b\u7522\u696d\u6848\u4f8b | \u91d1\u878d\u670d\u52d9\u4ea4\u6613\u5e73\u53f0BYDFi \u653e\u773c\u6d77\u5916 Zendesk\u5ba2\u670d\u7cfb\u7d71\u52a9\u653b\u6709\u6210\u3002\u5718\u968a\u5de5\u4f5c\u6548\u7387\u63d0\u5347 1 \u500d\uff0c\u5ba2\u670d\u6eff\u610f\u5ea6\u98c6\u5347\u81f3 99%\" class=\"wp-image-45315\" title=\"\u7fbd\u6607\u570b\u969b\u7522\u696d\u6848\u4f8b | BYDFi\u884c\u92b7\u9577\u6d2a\u5065\u7965\" srcset=\"https:\/\/www.wingwill.com.tw\/wp-content\/uploads\/2023\/02\/zendesk-BYDFi-case-2306-02-1.jpg 960w, https:\/\/www.wingwill.com.tw\/wp-content\/uploads\/2023\/02\/zendesk-BYDFi-case-2306-02-1-300x131.jpg 300w, https:\/\/www.wingwill.com.tw\/wp-content\/uploads\/2023\/02\/zendesk-BYDFi-case-2306-02-1-768x336.jpg 768w, https:\/\/www.wingwill.com.tw\/wp-content\/uploads\/2023\/02\/zendesk-BYDFi-case-2306-02-1-594x260.jpg 594w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/a><figcaption><sub>BYDFi \u884c\u92b7\u9577 \u6d2a\u5065\u7965 <\/sub><\/figcaption><\/figure>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"wp-block-heading\"><strong>\u5718\u968a\u5de5\u4f5c\u6548\u7387\u63d0\u5347 1 \u500d \u5ba2\u670d\u6eff\u610f\u5ea6\u98c6\u5347\u81f3 99%<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\" style=\"font-size:11px\"><blockquote><p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-orange-color\"><strong>\u5275\u7acb\u6eff\u4e09\u5e74\u7684BYDFi\uff08\u91d1\u878d\u670d\u52d9\u4ea4\u6613\u5e73\u53f0\uff09\uff0c\u904b\u7528\u53f0\u7063\u884c\u92b7\u4eba\u624d\u9032\u8ecd\u570b\u969b\u5e02\u5834\uff0c\u81f3\u4eca\u5df2\u5099\u53d7\u95dc\u6ce8\u7684\u91d1\u878d\u65b0\u5275\u516c\u53f8BYDFi\u80fd\u6709\u5982\u6b64\u5091\u51fa\u8868\u73fe\uff0c\u9664\u7522\u54c1\u672c\u8eab\u975e\u5e38\u512a\u7570\u4e4b\u5916\uff0c\u4e5f\u56e0\u5f15\u9032 Zendesk \u5ba2\u6236\u670d\u52d9\u5e73\u53f0\u4ee5\u53ca\u7fbd\u6607\u570b\u969b\u7684\u6280\u8853\u670d\u52d9\uff0c\u6240\u4ee5\u80fd\u5c08\u5fc3\u5728\u65b0\u7522\u54c1\u898f\u5283\u8207\u9867\u5ba2\u670d\u52d9\u4e0a\uff0c\u76ee\u524d\u6574\u9ad4\u5ba2\u6236\u670d\u52d9\u6eff\u610f\u5ea6\u5df2\u9054\u5230 99%\u3002<\/strong><\/mark><\/p><\/blockquote><\/figure>\n<\/div><\/div>\n\n\n\n<p>\u5728\u5404\u7a2e\u5275\u65b0\u91d1\u878d\u79d1\u6280\uff08FinTech\uff09\u6e67\u73fe\u4e0b\uff0c\u5927\u5e45\u6539\u8b8a\u5168\u7403\u91d1\u878d\u7522\u696d\u7684\u751f\u614b\u3002\u800c\u653e\u773c\u5168\u7403\u5e02\u5834\u7684 BYDFi\uff0c\u662f\u5099\u53d7\u570b\u969b\u5e02\u5834\u95dc\u6ce8\u7684\u52a0\u5bc6\u8ca8\u5e63\u5e73\u53f0\uff0c\u5728\u6b50\u3001\u7f8e\u3001\u6771\u5357\u4e9e\u7b49\u5e02\u5834\u6709\u975e\u5e38\u4eae\u773c\u7684\u8868\u73fe\uff0c\u662f\u8a31\u591a\u6295\u8cc7\u4eba\u7684\u9996\u9078\u7ba1\u9053\u3002BYDFi \u5275\u7acb\u6642\u9593\u4e0d\u9577\uff0c\u80fd\u6709\u5982\u6b64\u4eae\u773c\u6210\u7e3e\uff0c\u9664\u672c\u8eab\u7522\u54c1\u975e\u5e38\u7a81\u51fa\u4e4b\u5916\uff0c\u4e5f\u56e0\u5f15\u9032<strong> <\/strong><a href=\"https:\/\/www.wingwill.com.tw\/en\/zh-tw\/%e9%9b%b2%e7%ab%af%e7%94%a2%e5%93%81%e8%88%87%e6%9c%8d%e5%8b%99\/zendesk\/zendesk-crm-service\/\"><strong>Zendesk \u5ba2\u6236\u670d\u52d9\u7cfb\u7d71<\/strong> <\/a>\u642d\u914d\u7fbd\u6607\u570b\u969b\u7684\u652f\u63f4\u670d\u52d9\uff0c\u8b93\u5ba2\u670d\u5718\u968a\u80fd\u5373\u6642\u56de\u61c9\u5ba2\u6236\u7684\u5404\u7a2e\u554f\u984c\uff0c\u9032\u800c\u5728\u7af6\u722d\u6fc0\u70c8\u570b\u969b\u91d1\u878d\u5e02\u5834\u7a69\u5c45\u9818\u5c0e\u5730\u4f4d\u3002<\/p>\n\n\n\n<p>BYDFi \u884c\u92b7\u9577\u6d2a\u5065\u7965\u8aaa\uff0cBYDFi \u65bc2023\u5e741\u6708\u9032\u884c\u54c1\u724c\u66f4\u65b0\uff0c\u65b0\u9858\u666f&#8221;BUIDL Your Dream Finance&#8221; \u5167\u6db5\u516c\u53f8\u5c0d\u5e73\u53f0\u7684\u5c55\u671b\uff0c\u671f\u8a31\u5e73\u53f0\u5e36\u7d66\u7528\u6236\u6700\u9ad8\u7684\u81ea\u4e3b\u6027\uff0c\u66f4\u662f\u9f13\u52f5\u76f8\u4fe1\u52a0\u5bc6\u9818\u57df\u672a\u4f86\u7684\u4eba\uff0c\u80fd\u5920\u4e3b\u52d5\u6253\u9020\u5922\u60f3\uff0c\u540c\u6642\u767c\u63ee\u81ea\u8eab\u50f9\u503c\u3002\u6b64\u6b21\u85c9\u7531\u5c0e\u5165 Zendesk \u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff0c\u5176\u7cfb\u7d71\u7a69\u5b9a\u5ea6\u9ad8\uff0c\u5e73\u53f0\u529f\u80fd\u66f4\u662f\u56e0\u61c9\u9867\u5ba2\u9ad4\u9a57\u4e0d\u65b7\u5275\u65b0\uff0c\u642d\u914d\u7fbd\u6607\u570b\u969b\u53ef\u9760\u7684\u5373\u6642\u6280\u8853\u670d\u52d9\uff0c\u8b93\u516c\u53f8\u80fd\u5c08\u5fc3\u5728\u65b0\u5e02\u5834\u7684\u958b\u62d3\u4e0a\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u653e\u773c\u5168\u7403\u91d1\u878d\u5e02\u5834 \u5ba2\u670d\u80fd\u529b\u626e\u6f14\u95dc\u9375\u89d2\u8272<\/strong><\/h2>\n\n\n\n<p>\u5275\u7acb\u65bc2020\u67084\u67081\u65e5\u7684 BYDFi\uff0c\u662f\u9396\u5b9a\u5168\u7403\u5e02\u5834\u7684\u52a0\u5bc6\u8ca8\u5e63\u4ea4\u6613\u6240\uff0c\u81f4\u529b\u63d0\u4f9b\u7528\u6236\u73fe\u8ca8\u3001\u884d\u751f\u54c1\u4ea4\u6613\u7b49\u670d\u52d9\uff0c\u4ee5\u53ca\u65b0\u624b\u7c21\u55ae\u5408\u7d04\u548c\u8ddf\u55ae\u7cfb\u7d71\uff0c\u8b93\u6bcf\u4e00\u500b\u4eba\u90fd\u80fd\u5efa\u7acb\u5c08\u5c6c\u6295\u8cc7\u6e20\u9053\u8207\u5b8c\u6210\u5922\u60f3\u3002BYDFi \u81f3\u4eca\u7a69\u5b9a\u904b\u71df\u5c07\u8fd1\u4e09\u5e74\uff0c\u4e26\u6301\u7e8c\u4e0d\u65b7\u7cbe\u9032\u4ea4\u6613\u5f15\u64ce\u3001\u64ae\u5408\u7cfb\u7d71\uff0c\u624d\u80fd\u6210\u70ba\u5168\u7403\u6700\u53d7\u95dc\u6ce8\u7684\u91d1\u878d\u79d1\u6280\u696d\u8005\u4e4b\u4e00\u3002\u76ee\u524d\u8a72\u516c\u53f8\u7e3d\u90e8\u8a2d\u7acb\u5728\u65b0\u52a0\u5761\uff0c\u4e26\u5728\u53f0\u7063\u8a2d\u7acb\u884c\u92b7\u90e8\u9580\uff0c\u4ee5\u53f0\u7063\u884c\u92b7\u4eba\u624d\u4f5c\u70ba\u9032\u8ecd\u5168\u7403\u5e02\u5834\u7684\u5f8c\u76fe\u3002<\/p>\n\n\n\n<p>\u70ba\u56de\u61c9\u4f86\u81ea\u4e0d\u540c\u570b\u5bb6\u7684\u5ba2\u6236\u8a62\u554f\u9700\u6c42\uff0cBYDFi \u5ba2\u670d\u5718\u968a\u898f\u6a21\u9054\u523020\u4eba\u4ee5\u4e0a\uff0c\u80fd24\u5c0f\u6642\u4e0d\u9593\u65b7\u63d0\u4f9b\u5373\u6642\u670d\u52d9\u3002\u6b64\u5916\uff0c\u8a72\u516c\u53f8\u66f4\u6bd4\u7167\u91d1\u878d\u670d\u52d9\u696d\u7684\u898f\u683c\uff0c\u671f\u76fc\u5c0d\u6bcf\u4f4d\u5ba2\u6236\u7684\u9032\u7dda\u90fd\u4fdd\u6301\u5c08\u696d\u4e14\u5feb\u901f\u89e3\u7b54\uff0c\u6240\u4ee5\u5728\u71df\u904b\u521d\u671f\u5373\u8457\u624b\u6e2c\u8a66\u5e02\u9762\u4e0a\u591a\u6b3e\u5ba2\u670d\u7cfb\u7d71\u3002\u53ea\u662f\u5927\u90e8\u5206\u7522\u54c1\u90fd\u4e0d\u652f\u63f4\u5168\u7403\u8a9e\u7cfb\uff0c\u52a0\u4e0a\u6709\u7cfb\u7d71\u7a69\u5b9a\u6b20\u4f73\u3001\u5efa\u7acb\u7528\u6236\u77e5\u8b58\u5eab\u7684\u96e3\u5ea6\u9ad8\u3001\u5f8c\u53f0\u7cfb\u7d71\u7ba1\u7406\u7e41\u8907\u7b49\u554f\u984c\uff0c\u65bc\u662f\u8b93\u516c\u53f8\u9677\u5165\u7528\u6236\u6d41\u5931\u7387\u589e\u9ad8\u7684\u56f0\u5883\uff0c\u56e0\u6b64\u5c0b\u627e\u65b0\u5ba2\u670d\u7cfb\u7d71\u7d55\u5c0d\u52e2\u5728\u5fc5\u884c\u3002<\/p>\n\n\n\n<p>\u6d2a\u5065\u7965\u6307\u51fa\uff0c\u9762\u5c0d\u7af6\u722d\u6fc0\u70c8 Fintech \u7522\u696d\uff0c\u6211\u5011\u5fc5\u9808\u904b\u7528\u53ef\u5f48\u6027\u64cd\u4f5c\u7684\u958b\u653e\u5f0f\u5e73\u53f0\u7684\u5ba2\u670d\u7cfb\u7d71\u4f86\u964d\u4f4e\u5ba2\u670d\u5718\u968a\u7684\u8ca0\u64d4\uff0c\u4e26\u7e2e\u77ed\u7528\u6236\u7684\u9032\u7dda\u6642\u9593\uff0c\u6240\u4ee5\u662f\u5f9e\u591a\u500b\u89d2\u5ea6\u9032\u884c\u8a55\u4f30\uff0c\u5982\u7cfb\u7d71\u7684\u53ef\u9760\u6027\u3001\u552e\u5f8c\u652f\u63f4\u3001\u652f\u63f4\u5168\u7403\u8a9e\u7cfb\uff0c\u4e43\u81f3\u65bc\u5efa\u7acb\u77e5\u8b58\u5eab\u3001\u5f8c\u53f0\u7ba1\u7406\u7b49\u96e3\u6613\u5ea6\u7b49\u3002BYDFi \u6280\u8853\u5718\u968a\u4f4d\u65bc\u65b0\u52a0\u5761\uff0c\u53f0\u7063\u5718\u968a\u8ca0\u8cac\u7cfb\u7d71\u7dad\u904b\u7684 IT \u4eba\u529b\u76f8\u5c0d\u5403\u7dca\uff0c\u56e0\u6b64\u4e0d\u5149\u5ba2\u670d\u7cfb\u7d71\u7684\u53ef\u9760\u5ea6\u3001\u7a69\u5b9a\u6027\u975e\u5e38\u91cd\u8981\uff0c\u4e14\u9084\u5fc5\u9808\u5177\u5099\u7c21\u55ae\u6613\u7528\u7684\u7279\u6027\u3002\u53e6\u5916\uff0c\u6211\u5011\u5ba2\u6236\u4f86\u81ea\u4e16\u754c\u5404\u500b\u570b\u5bb6\uff0c\u652f\u63f4\u591a\u8a9e\u7cfb\u8207\u81ea\u52d5\u7ffb\u8b6f\u529f\u80fd\u4e5f\u975e\u5e38\u91cd\u8981\u3002\u6700\u5f8c\uff0c\u50c5\u6709 Zendesk \u80fd\u5b8c\u5168\u7b26\u5408\u5404\u9805\u7dad\u904b\u8981\u6c42\uff0c\u4e5f\u901a\u904e\u6578\u500b\u6708\u7684 POC \u6e2c\u8a66\uff0c2021\u5e74\u8d77\u6210\u70ba\u516c\u53f8\u4e0d\u53ef\u6216\u7f3a\u7684\u5ba2\u670d\u7cfb\u7d71\u30022022\u5e74\u6211\u5011\u5f15\u9032\u7fbd\u6607\u570b\u969b\u7684\u670d\u52d9\uff0c\u5f9e\u7cfb\u7d71\u6574\u5408\u4e32\u63a5\u5230\u554f\u984c\u652f\u63f4\uff0c\u8b93\u5c0d\u5916\u5ba2\u6236\u9ad4\u9a57\u9806\u66a2\u4e0d\u4e2d\u65b7\uff0c\u81f3\u4eca\u672a\u6709\u7cfb\u7d71\u505c\u6a5f\u767c\u751f\u4e5f\u8b93\u516c\u53f8\u80fd\u5c08\u5fc3\u5728\u7522\u54c1\u958b\u767c\u8207\u884c\u92b7\u63a8\u5ee3\u4e0a\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Zendesk \u77e5\u8b58\u5eab\u642d\u914dAI\u6a5f\u5668\u4eba \u5f15\u5c0e\u5ba2\u6236\u81ea\u52a9\u670d\u52d9\u89e3\u6c7a\u554f\u984c<\/strong><\/h2>\n\n\n\n<p>\u670d\u52d9\u7bc4\u570d\u6db5\u84cb\u5168\u7403100\u591a\u500b\u570b\u5bb6\u7684 Zendesk\uff0c\u662f\u4e00\u5957\u5168\u65b9\u4f4d\u96f2\u7aef\u5ba2\u670d\u7cfb\u7d71\uff0c\u80fd\u63d0\u4f9b\u4eba\u5de5\u667a\u6167\u7684\u500b\u4eba\u5316\u4e92\u52d5\u670d\u52d9\uff0c\u5275\u9020\u8207\u5ba2\u6236\u5c0d\u8a71\u7684\u6700\u4f73\u9ad4\u9a57\u3002\u7279\u5225\u662f\uff0c\u9019\u5957\u7522\u54c1\u5167\u5efa\u73fe\u4ee3\u5316\u7684 CRM \u7cfb\u7d71\uff0c\u53ef\u8b93\u5ba2\u670d\u5c08\u54e1\u3001\u7ba1\u7406\u54e1\u8207\u5167\u90e8\u5718\u968a\u7b49\uff0c\u8f15\u9b06\u9032\u884c\u8de8\u5e73\u53f0\u5ba2\u6236\u8cc7\u6599\u7cfb\u7d71\u6574\u5408\u8207\u5354\u540c\u5408\u4f5c\uff0c\u7cbe\u6e96\u638c\u63e1\u5ba2\u6236\u9700\u6c42\u8207\u5546\u6a5f\u3002\u6b64\u5916\uff0cZendesk 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